Legal notice
Distributor: Melted Butter
Representative Director: Kaoru Uehara
Location:151-0051, 1-24-9 Sendakeya, Shibuya-ku, Tokyo, KS 2F, Japan
Email Address: melted_butter@k2clothing.co.jp
Necessary fees other than the product price: ・Transfer fee when purchasing by bank transfer. Consumption tax. Shipping charges.
Payment method and time of payment: Bank transfer Credit card settlement
-In the case of bank transfer
Please transfer to our designated account within 5 days from the order date.
If it exceeds 5 days, it will be treated as cancellation once.
Please place your order again.
Delivery time of the product: We will ship within 7 days after receiving your order.
Due to unseasonable weather, convenience of the delivery company, or for some other reason
In case of delay, we will inform you by e-mail etc.
How to deliver the goods:
delivery
Customs duties associated with international shipments will be borne by the customer
Returns, defective products, and cancellations:
We take all possible measures for quality, but in the unlikely event that a defective product is delivered or a product different from the one you ordered, please contact us by phone or inquiry form.
In the following cases due to our company, in principle, we will respond by exchange within 7 days after the arrival of the product.
・ When the delivered product is defective
・If the product is dirty or damaged
・ If the product you applied for and the product you received were different
However, please note that if the product to be exchanged is not in stock, we may refund the product price.
* In the event of defect or damage due to the Company's negligence, the Company will bear all shipping and transfer fees.
In addition, we can not accept returns in the following cases.
1. In the case of exchange / return due to customer's convenience (color / size mistake, etc.)
2. If you have used it even once
3. In the event of damage or damage caused by the customer's responsibility
4. If you lose accessories such as delivery slips and product tags
5. When more than 8 days have passed since the arrival of the product
6. Other cases in which the Company determines that it cannot accept returns or exchanges
* Please note that due to the characteristics of products and fabrics, we cannot accept returns or exchanges for products that cause individual differences such as processing and printing.
* Please note that due to the characteristics of personal computers and mobile terminals, the product image may differ slightly from the actual color eye. The color of the image is not treated as attributable to our company.
We will exchange only the first time about size exchange. However, please contact us within 7 days after delivery.
In that case, the shipping fee will be borne by the customer. We do not accept size exchanges after the second time.
Get in touch with us
K2 Closing Co., Ltd.
melted_butter@k2clothing.co.jp